Gulf Power crews brave wintry storm to complete power restoration

This afternoon, Gulf Power Company restored power to the last pockets of customers impacted by this week’s winter storm.

Since the winter storm began Tuesday afternoon, crews restored power to 47,873 customers.

“It was a monumental effort by the entire Gulf Power team,” said Jeff Rogers, Corporate Communications manager. “We appreciate customers’ patience as our crews worked long hours in the harsh conditions to restore power as quickly and as safely as possible.”

Gulf Power brought in 155 utility workers from other parts of the company to assist line crews and support personnel in the hardest hit areas — Escambia and Santa Rosa counties. In addition, 169 utility workers from sister companies Mississippi Power and Alabama Power, as well as other contract utilities, were brought in as reinforcements.

Extra line crews weren’t the only help the utility received —the Florida Highway Patrol and the Emergency Operations Centers in Escambia and Santa Rosa counties were invaluable helping crews find passable roads to reach customers who lost power.

“The experience our crews garnered in North Texas restoring power after their December winter storm proved to be a very important factor,” said Rogers. “There’s no doubt that storm trip gave us the edge for faster, safer power restoration.”

• All Gulf Power customer offices are open.

• All collection activities have been suspended through Monday, Feb. 3.

• Representatives in the Customer Care Center are ready to assist customers 24/7. Just call 800-225-5797. 

Customers can view an online outage map by computer, smartphone or tablet at MyGulfPower.com and report or check on an outage. They also can check their power usage on MyGulfPower.com by logging into their account. Customers can create an account online or call the Customer Care Center and a representative will help. Customer Care Center: 1-800-225-5797.

Gulf Power Company is an investor-owned electric utility with all of its common stock owned by Atlanta-based Southern Company. Gulf Power serves more than 436,000 customers in eight counties throughout Northwest Florida. The company’s mission is to safely provide exceptional customer value by delivering reliable, affordable and environmentally responsible electricity while strengthening our communities. Visit online at GulfPower.com or on the company’s Facebook page, “Gulf Power Company.”