Mississippi Power names Faulk vice president of the customer services organization

GULFPORT, Miss. – Mississippi Power today named Nicole Faulk vice president of the customer services organization effective May 4.

Faulk will be responsible for all customer related activities including customer accounting, customer call centers, engineering, transmission, distribution and marketing and will report to Executive Vice President of Operations Anthony Wilson.

“Nicole’s proven leadership will be a tremendous asset to Mississippi Power,” said Wilson. “Her knowledge and experience in generation, operations and customer service ensures our customers will continue receiving the reliable electric service to which they’ve grown accustomed. We’re thrilled to have her join our leadership team here in Mississippi.” 

Most recently Faulk served as vice president of Georgia Power’s West Region, where she led the company’s operations for more than 140,000 customers in a 19-county area.

“Nicole’s years of experience leading several organizations throughout the company will prove invaluable to her new role,” said President and CEO Ed Holland. “She has a proven track record of putting customers first, and I am confident Nicole will bring that same focus to Mississippi Power.”

Faulk joined Southern Company in 1998 as an engineer in Southern Nuclear’s professional development program. She subsequently completed senior reactor operator training and held positions of increasing responsibility at Farley Nuclear Plant in Alabama and in the development of Georgia Power’s Vogtle 3 and 4 project, the first new nuclear power plants to be built in the United States in more than 30 years.

Faulk also served as assistant to Georgia Power’s executive vice president of nuclear development and Southern Nuclear’s president of nuclear development before she was named nuclear development director for Vogtle units 3 and 4.

Prior to her current role, Faulk served as region manager for Georgia Power’s Metro West Region and was responsible for providing overall leadership for operations, customer service, sales, economic and community development and external affairs activities.

She earned both a bachelor’s and master’s degree in mechanical engineering from Auburn University.

Mississippi Power, a subsidiary of Southern Company (NYSE: SO), produces safe, reliable and environmentally responsible energy for more than 186,000 customers in 23 southeast Mississippi counties. Mississippi Power has been recognized throughout the utility industry for excellence in storm restoration and recovery efforts and as a leader in safety. Visit our websites at mississippipower.com and mississippipowernews.com, like us on Facebook, follow us on TwitterLinkedInGoogle+ and YouTube.