Hurricane Irma SCAM Alert
Georgia Power not accepting payments for expedited service restoration, or declining to reconnect service due to past due bill

ATLANTA, Sept. 14, 2017 /PRNewswire/ -- Georgia Power wants to remind customers to be aware of potential scams during the statewide recovery from Hurricane Irma. The company offers the following tips to avoid scams and fraud.

  • Georgia Power will not offer to expedite power restoration for an additional fee.
  • Georgia Power will not refuse to reconnect service to customers impacted by Hurricane Irma due to a past due bill and demand payment prior to reconnection. The company continues to work with customers who are behind on payments or need to make payment arrangements through its usual customer service process.

Georgia Power logo. (PRNewsFoto/Georgia Power)

As of Thursday afternoon, Georgia Power has restored power to more than 850,000 customers, with 135,000 customers remaining to be restored. Nearly 8,000 personnel are now engaged in Georgia Power's statewide restoration effort and the company's statewide restoration efforts are advancing ahead of schedule. Georgia Power now estimates that 95 percent of all customers impacted by Hurricane Irma, who can accept power, will have power restored by Saturday night – approximately 24 hours ahead of schedule.

Tools You Can Use

  • Outage Alerts – Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message.
  • Outage & Storm Center – Available at www.georgiapower.com/storm, customers can visit this site to sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.  
  • Outage Map – Housed within the Outage & Storm Center, Georgia Power's interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times.
  • Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
  • @GeorgiaPower on Twitter – Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.

About Georgia Power 
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.5 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

SOURCE Georgia Power

For further information: Georgia Power Media Relations, (404) 506-7676 or (800) 282-1696, www.georgiapower.com