Chattanooga Gas reminds customers to protect themselves against utility scams
Imposter scams, online shopping are top fraud categories
CHATTANOOGA, Tenn., Nov. 15, 2021 /PRNewswire/ -- With utility scams on the rise, it is more important than ever for customers to be vigilant and know what steps to take to prevent themselves or their families from falling victim.
Chattanooga Gas is joining 150 U.S. and Canadian energy companies Nov. 15-19 for Utility Scam Awareness Week, a weeklong annual campaign created by Utilities United Against Scams, to raise awareness of and help educate customers on the tactics used by scammers.
"The safety and well-being of our customers is our top priority," said Pedro Cherry, Chattanooga Gas president and CEO. "That's why we're partnering with energy companies across the country to educate our communities about this important issue throughout Utility Scam Awareness Week. The first step in protecting our customers from a scam is making them aware of the common tactics that scammers use."
According to the Federal Trade Commission, imposter scams cost consumers more than $3.3 billion in 2020 – an increase of nearly $1.5 billion from 2019. Nearly $1.2 billion of the losses reported were due to imposter scams.
In recent years, scammers have gotten deceptively creative with increased calls, texts, emails and in-person tactics, contacting electric and gas customers asking for immediate payment to avoid service disconnection.
Chattanooga Gas strongly encourages customers to stay vigilant of potential scam activity such as:
Chattanooga Gas holds itself accountable to customers and the communities it serves, which is why it reminds customers that it will never use aggressive or intimidating tactics to pressure them into making a payment toward their natural gas bill.
Customers who suspect or experience fraud should hang up, delete the email or shut the door, then immediately contact local authorities.
In addition, whenever a field service representative or one of Chattanooga Gas' contractors visits a customer's home or business, they will provide Chattanooga Gas photo identification. And, as an additional safety measure, customers who sign up to receive the company's Keep Me Informed appointment status text messages can access a photo of the technician assigned to perform work at their property.
For more information, visit chattanoogagas.com/fraudprotection.
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