For the second year in a row, business customers have rated Alabama Power
highest in customer satisfaction among large utilities in the South, according to J.D. Power and Associates.

The J.D. Power and Associates 2012 Electric Utility Business Customer Satisfaction Study^SM asked customers to gauge their utilities on a host of measures that were combined to determine the overall, customer satisfaction ranking. Those measures include price, customer service, power quality and reliability, billing and payment, corporate citizenship, and communications.

Alabama Power ranked highest in the South among 10 other large regional utilities, with a score of 705. The overall nationwide customer satisfaction study average is 657.

“Providing top-notch customer satisfaction has always been a priority for us, but we’re not sitting on our highest ranking,” said Charles McCrary, Alabama Power president and CEO. “We are going to continue seeking better ways, every day, to serve our customers.”

The J.D. Power and Associates study is based on interviews with more than 24,300 businesses nationwide that spend more than $250 monthly on electricity. This year, while retaining the highest in the South ranking, Alabama Power also increased its customer satisfaction index score by more than 20 points. To view the study, please visit http://www.jdpower.com/content/press-release/AI0SszR/2012-electric-utility-business-customer-satisfaction-study.htm.

Alabama Power, a subsidiary of Atlanta-based Southern Company, (NYSE:SO), provides reliable, affordable power and superior customer service to more than 1.4 million customers.