Southern Companys National Accounts Program was voted one of the best in the nation for service and responsiveness to customers, according to the Edison Electric Institutes (EEI) National Accounts Customer Advisory Group. The advisory group consists of multi-site business customers that have direct contact with utility companies.
Factors used to determine the National Accounts Program Award winner included utility companies that developed or maintained exceptional national accounts programs by providing excellent customer service to multi-site customers.
Also, Janet Booker, national accounts executive for Southern Company, was voted one of the Outstanding National Accounts Executives in the nation by the EEI Customer Advisory Committee. Bookers award was based on the individual national accounts executives who provided multi-site customers with service levels and information above and beyond expectations.
Both awards were presented today at the EEI National Accounts Workshop in Atlanta.
Southern Company has long realized that its financial success is based on the satisfaction and loyalty of our customers, said Paul Bowers, senior vice president and chief marketing officer of Southern Company. We applaud the high level of customer service that Georgia Power, Alabama Power, Savannah Electric, Mississippi Power and Gulf Power, as well as our national accounts team, provide to customers each day. We congratulate Janet Booker for being recognized as one of the best.
According to large industrial and commercial accounts, Southern Company ranked highest in overall customer satisfaction with midsize business electric service in the Southern United States.
Southern Companys National Accounts organization is an energy-oriented service resource geared toward adding value to the businesses of the customers they serve in a competitive industry. It is the single source contact for new business customers who look for products, services, energy information and industry expertise.
Southern Company (NYSE: SO) is an international energy company that operates more than 48,000 megawatts of electric generating capacity worldwide. It is one of the largest producers of electricity in the United States and one of the worlds largest independent power producers. Southern Company subsidiaries and their affiliates serve 12 million retail customers worldwide and millions more through the wholesale market. Based in Atlanta, Southern Company is the parent firm of Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Savannah Electric and Mirant. Southern Company also provides energy-related marketing, risk management and technical services in the United States and Europe and offers Southern LINC wireless telecommunications.