Paying electricity bill online becoming popular with customers

ATLANTA—Georgia Power’s service offering the ability to receive and pay utility bills online through its Internet site is gaining popularity among its customers.

More than 100,000 Georgia Power customers have signed up for e-Bill, an online bill delivery and payment system that gives customers another option in choosing how they would like to manage their energy payments.

The e-Bill program began in March 2001. By the end of the year, Georgia Power had more than 40,000 customers using e-Bill. Today, with more than 100,000 customers signed up to pay their electricity bill online, the program continues to grow.

“We have a growing segment of customers who prefer to receive and pay their bills online,” said Christopher Savage, e-Bill product manager. “E-Bill meets their needs and preferences. We designed e-Bill to meet customer’s requests. They asked for it. We delivered,” Savage said.

Customers using e-Bill receive, view and pay their energy bills through the company’s Website at Customers also have the option to view and pay their Georgia Power bills through up to 300 CheckFree-supported bill payment Websites, including Yahoo!, and

“It provides the convenience our customers are looking for, it’s easy to use, and it’s free. The Internet continues to become an increasingly important way for us to provide the convenience our customers want and expect,” Savage said.

Enrolling in e-Bill requires the customer’s account number and account access code from the paper bill, an e-mail address, and checking account information. Once enrolled,customers receive an e-mail notification when a new e-Bill is ready, eliminating the need for mailing paper bills.

“E-Bill enhances customer service, adds value and is another piece of customer satisfaction that we at Georgia Power are proud of,” Savage added.